Project Manager - Fulfillment
Fulfillment Producers (FP) lead the sales process for fulfillment opportunities. Most of the leads will be warm (if not hot) and it is up to the FP to turn the opportunities into mutually beneficial fulfillment projects for the prospect and simplistic.
Essential Duties and Responsibilities
- Prospect Leads: Most leads will stem from existing simplistic relationships. It’s about adding another “simple” button to simplistic’s vendors/clients. Sometimes the FP will do some general marketing but for the most part simplistic’s pipeline will keep you busy.
- Prospect Qualifying: It has to work for the prospect and simplistic. The FP must learn the needs of the prospect – it’s good to ask a lot of questions. Once you know the needs, be candid about whether or not simplistic can add value for the prospect. You need to know simplistic’s strengths – if simplistic is a fit, great, if not, we always wish our prospects success and try to add value.
- Pitch and Close Qualified Prospects: If simplistic can add value, time to make a pitch. The FP is responsible for developing pricing per opportunity and preparing a fulfillment proposal/agreement for the prospect (to be approved by management). Time to see it through, keep educating the prospect regarding the services offered, answer their questions, get a signed agreement and roll up the sleeves to start fulfilling.
- Execution/Fulfillment Process: Keeping it simple requires processes. There are a lot of stakeholders involved – clients, coworkers, suppliers, etc. and simplistic processes help projects stay on track and keep key parties informed. Pre fulfillment, fulfillment and post fulfillment activities are all critical for execution. The FP touches all of it and is expected to follow processes and suggest improvements.
- Other: Implement various procedures to ensure that service levels and performance objectives are met. Other duties as may be assigned to meet the business needs.
Critical Success Factors
Successful FP associates have the following attributes/skills.
- Ecommerce Aptitude/Business Acumen: FPs must have an aptitude for ecommerce and strong business acumen. A general understanding of supply chain, drop shipping, consumer expectations, brand promise and fulfillment best practices is required. It has to make sense holistically – good for the vendor, the consumer, the promoter, simplistic…..
- Multitask: FPs are responsible for several projects, in various stages, at the same time. Associates work with multiple individuals within simplistic, the vendor, fulfillment account manager, service providers to simplistic, etc.. You need to be able to juggle some balls, cats and every once in a while razorblades.
- Organized: FPs are expected to be highly organized, responsive and meet deadlines. Use Salesforce, Excel, BaseCamp, online group calendar, Skype, uberconference, etc.
- Anticipate: FPs are expected to become experts in simplistic’s processes and voice. Associates must anticipate opportunities and challenges and communicate accordingly to vendors, suppliers and their simplistic colleagues. It’s like watching the scary movie – you need to be the one who is saying – “don’t go in there”.
- Self-motivated: Simplistic allows for independent time management. Much of an FP’s time is spent working without direct supervision. Associates are expected to hold themselves accountable, take initiative, have pride in their work, strive for continuous improvement and provide value add. Big brother ain’t watching you, we don’t want to have to watch you, the job requires that you watch yourself.
- Communication: The ability to communicate (in person, telephone, email, etc.) professionally, promptly and effectively is critical. Vendors, suppliers and simplistic colleagues require insight and information on a daily basis – sometimes hourly, sometimes seconds count. You will be part of vendors’ biggest days of the year. We treat every vendor as if it is our own product or business. This is mission critical and must shine through on every email, call and vendor interaction.
- Attention to Detail: It’s all about the details, no kidding. Enough said.
- Bachelor’s Degree or equivalent preferred
- 2+ years E-Commerce customer service experience preferred
- Excellent oral and written communication skills
- Have experience managing client expectations and delivering to client requirements while understanding internal commercial drivers
- Ability to take initiative, multitask on concurrent projects, meet tight deadlines and succeed in a dynamic, fast-paced environment